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Cancellation policy

  1. Right of Withdrawal in Distance Selling
    1. A consumer is anyone who purchases digital toll products and whose purchase is not part of their business operations or who does not identify themselves as a business operator during the ordering process.
    2. A business is any organization engaged in independent economic activity on a long-term basis, even if it is not profit-oriented. Legal entities are always considered business operators.
    3. For distance sales contracts with consumers, the provisions of the Distance and Off-Premises Sales Act (FAGG) apply. In particular, consumers are generally entitled to a 14-day right of withdrawal. If the service is provided before the expiration of this period at the consumer’s express request, the statutory provisions regarding early contract fulfillment and the possible forfeiture of the right of withdrawal apply. The FAGG expressly requires the user, when purchasing a digital toll ticket, to declare that they have acknowledged the possible loss of the right of withdrawal in the event of contract performance prior to the expiration of the 14-day withdrawal period.
  2. Consumer’s Right to Cancel the Purchase of a Digital Toll Product
    1. Consumers have the right to cancel the purchase of a digital toll product within fourteen days without providing a reason. The cancellation period begins on the date of purchase.
    2. To exercise this right of withdrawal, the consumer must notify FAG of their decision to withdraw from the purchase by means of a clear statement (e.g., an email to info@felbertauernstrasse.at or by clicking the “CANCEL CONTRACT” button on shop.felbertauernstrasse.at). The notice of withdrawal may be in any form but must contain a clear statement of withdrawal. The withdrawal period is deemed to have been observed if the notice is verifiably sent within the period. The withdrawal takes effect upon receipt by FAG.
    3. The legal consequences of withdrawal are as follows:
      • Single-ride tickets and valid cancellation before FAG has fully provided the service: FAG will refund the payments made by the user for these tickets
      • Purchase of an annual pass and valid cancellation before FAG has provided the service for the first time: FAG will refund the payments made by the user for the annual pass
      • Single-ride ticket or purchase of an annual pass and valid cancellation after FAG has provided the service for the first time: If FAG has already begun providing the service at the consumer’s express request before the cancellation period has expired, the consumer may be obligated, in the event of cancellation, to pay a proportionate amount for the services already provided up to the time of cancellation.
      • If the service has been fully provided and the legally required express consent as well as confirmation of acknowledgment of the loss of the right of withdrawal were provided, the right of withdrawal may lapse in accordance with the FAGG.
    4. Refunds by FAG are made immediately, no later than 14 days after receipt of a timely and valid notice of withdrawal. Refunds are made using the same payment method the user used to make the original payment.